/pages/shipping-and-refund-policy
Returns & Exchanges
If you received an incorrect or damaged item, please email us at sipsglobalteas@gmail.com immediately so that we can correct the problem. Please note that it may take us longer than usual to reply during especially busy periods.
If you have changed your mind about a tea that you received and would like to return it for store credit, you may do so within 30 days of receiving your order. Teas must be unopened.
Gift cards are not eligible for returns. Please email us at sipsglobalteas@gmail.com with concerns or questions.
Tracking information and Delivery Delays
Factors outside of our control (service outages, carrier delays, staff availability) may extend the time it takes for orders to complete delivery. You will receive an email containing tracking information once your item has shipped. If you require further assistance, please contact sipsglobalteas@gmail.com.
